Cancellation Policy
4.1 User Cancellations
- Cancellation must be made through the Full House platform.
- Cancellation fees may apply based on facility rules.
- Advance notice required (typically 24-48 hours).
4.2 Facility Owner Cancellations
- Facility can cancel bookings with a valid reason.
- Full refund guaranteed.
- Compensation or alternative booking offered.
4.3 Platform Intervention
- Mediation for disputes.
- Support for finding alternative facilities.
- Credit or refund in exceptional circumstances.
